Delivering RDC users the best Customer Experience

Augment your team with experts in delivering the complete onboarding experience. Our scanner and Financial Institution brand agnostic expertise is built upon a legacy of quality support, so you can be assured of an exceptional Customer Experience.

Support Your Customers: Help Desk services

help desk

ONBOARDC

The goal is simple: how can a Bank acquire more Remote Deposit Capture (RDC) customers and get them successfully transacting while not burdening the already overwhelmed onboarding resources?

Our ONBOARDC Team augments the bank’s RDC customer onboarding strategy, so that you can focus on customer acquisition while relying on proven experts to fulfill new customer requests. ONBOARDC provides both self-service and guided assistance, by using best practices as a framework for customer interaction. Our service fits around RDC customers’ busy schedules the ability to plan and prepare for setting up their platform: no wait, no hassle, and no stress.

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Here’s what we deliver: 

  • “White Glove” treatment: the entire onboarding journey is facilitated by a single individual committed to the customer’s success. As soon as the customer is engaged by the bank, ONBOARDC provides both a Welcome Kit and an invitation to onboarding, and from this moment onwards the ONBOARDC team ensures that the customer is engaged, equipped and cared for.
  • Representing your Brand: ONBOARDC uses the bank’s branding in all aspects of communication, from visual elements in the Welcome Kit and the scheduling tool, to answering phones using the bank’s name! Members of our Team spend time in the bank’s offices, working with your team to learn specifically how you communicate your brand through service.
  • Scanner-agnostic: while ONBOARDC has more insight into the Panini models, the service is brand agnostic and has a great deal of experience with a variety of models. The Team is not providing technical troubleshooting: focus is given to set-up, financial institution software connectivity, and successfully performing the initial transaction.
  • Software platform-agnostic: thanks to over 15 years of experience, our Team has a high-level understanding of numerous Financial Institution software platforms, and can handle customized versions as well. We study user guides and training materials in-depth, to ensure we can serve the installation and set-up needs required by RDC customers in the most effective way.
  • Quick to results: we understand why business customers choose RDC: their business relies on funds being available, so they need to start depositing at the soonest. Rapid system set-up and software platform connectivity are the means to that end; the preparation requested to the end user has the purpose of making the onboarding session more effective and to rapidly and successfully guide them to that first deposit transaction.
  • Augmenting your own Team: focusing on each step in the customer experience is fundamental to gaining and retaining customers. The ONBOARDC Team has experience with hardware selection, fulfillment, device set-up, software connectivity, and even training of such bank services as wire transfers, ACH transactions, and more.

Engage with our Team and eliminate the challenges with getting your business customers up-and-running and rapidly transacting!

service

Platform Migration

Remote Deposit Capture solutions depend on an application software release which may evolve or be replaced over time, which involved APIs, Operating Systems and other software components which also have a life cycle. The hardware itself – the scanner – may also need replacement over time.

When one or more elements needs replaced, an integrated and comprehensive Platform Conversion service will ensure a smooth transition and a quick return to productivity for both Institution and End Users.

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Rely on our Team for your setup, installation, and configuration needs:

  • Technical experts experienced with device setup
  • Software engineers focused on installation, migration, connectivity, and configuration
  • Industry professionals who leverage best practices to achieve the highest customer satisfaction

Ask us more about what we can do for you!

COMING SOON

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Fulfillment Services

The hardware component of a Remote Deposit Capture service is a check scanner which has the potential of representing the Institution on the Business Customer’s desktop. Banks may want to personalize the delivery of this crucial component via fulfillment services, which allow to include inserts, special instructions or consumables in the scanner package, to personalize the delivery, and possibly even to brand the scanner in a specific way (logos, colors).

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Ask us more about what we can do for you!

COMING SOON