Maximum Value
from your
Critical Assets

You’ve invested in Panini’s industry leading technology: protect your investment to ensure maximum up time and optimize productivity.

maintenance service

Protect your Investment: Maintenance Services

Hardware Maintenance

Reduce downtime by prioritizing mission critical device replacement.

The Check Scanner Care program ensures that mission critical assets are in place, reducing down-time, and mitigating lost productivity.

Our programs are designed to provide peace of mind, delivering hassle-free priority response times.

Which plan is right for you?

  • Advanced Unit Exchange (AUE)
  • Standard Depot Service
  • Custom Repair & Maintenance
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Valued Services
Priority AUE
Standard AUE
Depot Service
Turnaround time Next Day 2 Business Days 10 Business Days
Maintenance updates applied included included included
Managed customer-owned spare pool included included
Predictable, planned budgets included included
Scanner Care Subscription Discount 15% 10%
Maintenance reminders Monthly Quarterly
No Problem Found incidents per month 15 Units 10 Units
Reporting Monthly Quarterly
Unlimited repairs with no hidden costs included included
Replacement of separator rollers and O-rings included included
Replacement of missing or defective USB cables and power supplies included included
maintenance software

Software Maintenance

Application platform requirements are always evolving. Optimize your Panini’s software by always remaining current with the latest performance improvements and feature enhancements.

  • Updates – Prevent security issues and improve compatibility with the latest in performance enhancements. Updates are necessary to keep systems running smoothly and may lower the risk of security vulnerabilities.
  • Upgrades – Purchase software upgrades that provide significant feature improvements at discounted rates when subscribing to a Panini Software Maintenance plan. Feature improvements are defined as new functionality and/or new integration compatibility with new application platforms, not currently available on the current released version.
  • Customization – Panini offers custom feature and platform integration services to enhance your platform solution performance. Our software engineers provide project specific deliverables to meet your changing IT environment needs and solution requests.

Ask us more about what we can do for you!


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Device Care Subscription

Significantly reduce downtime by adopting preventative maintenance cleaning practices.  

Implementing regular cleaning practices is an easy way to improve the longevity and performance of your scanner.

Panini provides customized, “just in time” fulfillment services, delivering cleaning supplies to individual branch or RDC locations when needed.  Our custom fulfillment schedules help to ensure regular cleaning practices and eliminate the need to store (and possibly forget) your cleaning supplies.

Our program is designed to help protect your investment through regular cleaning practices.

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A 1-Year Subscription catered to your professional needs

Remote Deposit Capture:
supplies for a single scanner per RDC customer

Supplies Weekly Bi-Monthly
Cards 1 Card 5 Cards
Swabs 5 Swabs

addresses up to 5 scanners per branch

Supplies Monthly Quarterly
Cards 5 Cards 25 Cards
Swabs 6 Swabs
Wipes 25 Wipes