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Contact Technical Support

Use this form to submit a help request or ask a question about a problem you are experiencing with your scanner. Please fill out the form in detail. A support technican will contact you to provide assistance. If you need your scanner serviced by Panini, please use the RMA form instead.

If you prefer to contact North America Technical Support via phone, please call +1.888.762.4787.

Your Information

Your Name *

Company Name *

Address 1 *

Address 2

City *

State *

Zip *

Email *

Phone *

Problem Information

Scanner Serial Number

Where is my Serial Number?

Name of Bank and/or Software provider *

Detailed Description of Problem You Are Having *

Review

Please make sure you have filled out as much information as possible.

Having read the privacy disclosure [If you are under 18, this form must be signed by a parent or guardian],
by ticking the corresponding box below, I hereby authorise processing activities by Panini as regards my contact data, interests, and other personal data for marketing and advertising communication purposes on sales promotional initiatives, performed through the use of automated contact methods (e-mail, text messages and other mass messaging tools, etc.) and traditional methods of contact (for example, telephone call with operator) or for market research and statistical surveys based on the analysis of my habits and purchasing choices.

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Where Is My Serial Number?

Your scanner's serial number is a unique, numeric identifier for your scanner. In order to effectively perform most tasks for you (such as maintenance purchase, RMA requests, etc.), we ask that you accurately provide your scanner's serial number.

You can find your scanner's serial number by physically turning the scanner upside down. On the bottom of the scanner, there will be a label displaying the scanner's serial number, among other things.

Below are two images to help you find your serial number, a picture of a VisionX label and a picture of an I:Deal label. The serial numbers are boxed in red. If you have a different scanner model, the serial number itself will probably look different, but the format and layout of the label should still be similar.

A VisionX label. VisionX serial numbers generally start with a "5" or "6" and are 7 digits long.

An I:Deal label. I:Deal serial numbers start with a "1" and are 9 digits long.

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