Product innovation enables service point transformation
We know Post Offices can be paper-intensive, even when it comes to payments. Those engaged in document dematerialisation projects, whether front office (teller) of back office based, can successfully exploit Panini scanners to minimise the role of the physical document and start working with data as early as possible. If allowed by legislation, the hard copy of payment slips may be returned to the customer, while the Postal Institution can archive and/or transmit the scanned image as evidence of the transaction.
When it comes to identity and card-based payment functions, instead, Panini BioCred comes into play. This innovative platform is usable for customer onboarding, authentication, electronic signature and digital signage, and it can work as a keystone of the physical branch reorganisation process: new spaces centered on the customer, implementing digital workflows aiming at efficiency and mutual satisfaction.
Learn about BioCred