Reduce productivity downtime by prioritizing mission critical device replacement
From the time you purchase your check scanner, Panini is dedicated to your success. The Check Scanner Care program ensures that with a single phone call mission critical assets are in place, productivity down-time is reduced, and customer satisfaction is increased. Panini delivers the hassle-free, peace of mind you need so you can focus on your customer.
Which plan is right for you?
Per Device Repairs
Custom Repair &
Unique Service Plan
|Turnaround time||Next Day||2 Business Days||10 Business Days|
|Maintenance updates applied|
|Managed customer-owned spare pool|
|Predictable, planned budgets|
|Scanner Care Subscription Discount||15%||10%|
|No Problem Found incidents per month||15 Units||10 Units|
|Unlimited repairs with no hidden costs|
|Replacement of separator rollers and o-rings|
|Replacement of missing or defective USB cables and power supplies|
– Panini brands only
Advanced Unit Exchange (AUE)
Eliminate costly delays and increase productivity by replacing faulty, mission-critical devices the next business day. Direct engagement and support from the OEM ensures a hasslefree experience so you can focus on the customer.
Experience the beneﬁts of AUE more cost eﬀectively by replacing faulty devices in 2 business days. Spare pool management and device readiness from a dedicated team guarantees the availability of ﬁeld-ready devices.
Rely on a flat rate fee when a faulty device must be serviced and returned. Standard 10 business day return or expedited 3-day shipping ensures you receive the device back when you need it.
- Remain focused on your business’s core objectives
- Save on valuable space
- Reduce unnecessary costs
Custom Repair & Maintenance
Create a Custom Service Level Agreement that best meets your business needs across multiple brands and on-site locations.
- Flat rate per repair OR
- Time and materials repair OR
- Customized contract service plan
Panini Extended Warranty
- All Panini scanners come with a twelve-month Standard Manufacture Warranty that protects against defects in material and workmanship. Extended Manufacture Warranty is available for terms of up to 3 years.
- The Standard Manufacture Warranty covers all parts and material except those subject to damage, misuse, or negligence.