Check Scanner Care

Reduce productivity downtime by prioritizing mission critical device replacement

From the time you purchase your check scanner, Panini is dedicated to your success. The Check Scanner Care program ensures that with a single phone call mission critical assets are in place, productivity down-time is reduced, and customer satisfaction is increased. Panini delivers the hassle-free, peace of mind you need so you can focus on your customer.

Which plan is right for you?

Advanced Unit
Exchange (AUE)

Device Replacement

Standard Depot
Service

Per Device Repairs

Custom Repair &
Maintenance

Unique Service Plan

 

Valued Services

Priority AUE

Standard AUE

Depot Service

Turnaround time Next Day 2 Business Days 10 Business Days
Maintenance updates applied
Managed customer-owned spare pool
Predictable, planned budgets
Scanner Care Subscription Discount 15% 10%
Maintenance reminders Monthly Quarterly
No Problem Found incidents per month 15 Units 10 Units
Reporting Monthly Quarterly
Unlimited repairs with no hidden costs
Replacement of separator rollers and o-rings
Replacement of missing or defective USB cables and power supplies

 – Panini brands only

 

Advanced Unit Exchange (AUE)

 

Priority AUE

Eliminate costly delays and increase productivity by replacing faulty, mission-critical devices the next business day. Direct engagement and support from the OEM ensures a hasslefree experience so you can focus on the customer.

Standard AUE

Experience the benefits of AUE more cost effectively by replacing faulty devices in 2 business days. Spare pool management and device readiness from a dedicated team guarantees the availability of field-ready devices.

 

Depot Service

 

Rely on a flat rate fee when a faulty device must be serviced and returned. Standard 10 business day return or expedited 3-day shipping ensures you receive the device back when you need it.

  • Remain focused on your business’s core objectives
  • Save on valuable space
  • Reduce unnecessary costs

 

Custom Repair & Maintenance

 

Create a Custom Service Level Agreement that best meets your business needs across multiple brands and on-site locations.

  • Flat rate per repair OR
  • Time and materials repair OR
  • Customized contract service plan

 

Panini Extended Warranty

 

  • All Panini scanners come with a twelve-month Standard Manufacture Warranty that protects against defects in material and workmanship. Extended Manufacture Warranty is available for terms of up to 3 years.
  • The Standard Manufacture Warranty covers all parts and material except those subject to damage, misuse, or negligence.