My name’s Jim Harris and I am the Vice President of Sales for Panini North America, based in our U.S. headquarters located in Dayton, OH. While I have been with Panini for the past seven years, my experience in selling and supporting the financial industry goes back to the early 1980’s.
One of my earliest experiences as I began my sales career was an opportunity at a large community bank which was in the midst of planning for their “Branch of the Future”. This bank was strategizing how to change their branch design to be more efficient by introducing technologies such as self-service lobby model ATMs, teller assist units (cash dispensers) and a distributed proof management system. This bank was also concerned with how to change their branch environment to generate better engagement with customers and drive increased cross sell revenue generation. Pretty revolutionary thinking on the part of this bank, especially considering Ronald Reagan was just entering his first term as President of the U.S.
Fast forward to today and look at the current trends and challenges that financial institutions are struggling with, I frequently hear the term “Branch Transformation”. Many bankers are talking about plans to create improved operating efficiency through the use of technologies, such as self-service interactive assist units, cash recyclers and distributed teller image capture devices to process incoming deposits. They are also evaluating how to redesign the branch to a more open and engaging format that encourages customers to visit the branch, which also happens to be the primary sales channel for the bank. As Yogi Berra said, it is déjà vu all over again. Not a whole lot has changed in what banks are looking for over the past 35 years.
One of the things I love about working for Panini is our focus on continuous innovation and customer satisfaction. As a nimble organization, we have built a reputation of developing creative solutions to meet the needs of the market. We did this at the advent of the Check 21 initiative with the innovative, easy to use and highly reliable MyVision X and Vision X line of distributed check scanners which have been the leading scanner used worldwide. We continue this legacy today with our latest solutions, the Vision neXt and EverneXt scanners, which bring innovative capabilities to enable the current vision of a transformed branch.
Let me close this message by thanking each of you for your continued support and partnership with Panini. Our go to market model is based on building and maintaining strong collaborative relationships with our channel partners to allow both of us to deliver outstanding solutions and support to our customers.
EVP, Sales, Panini North America