I would like to connect this post to Robert’s “Consistently Great Service is Consistently Great for Business!” – representing the dark (reverse) side of this very true statement...how not to treat a customer.
Panini Notes Blog
Meetings, budgets, margins, email, quotas, customer needs, pipelines, meetings, conference calls, training, deadlines, meetings, competitor pressures, business travel, reports, proposals…and did I mention meetings? All in a day’s work, right?
I am so very excited to take part in a product offering with such an extreme market demand. The Panini team is rolling out a new solution that complements our Vision neXt and EverneXt products; as their high-quality ID scan capability provides an opportunity to prevent/fight fraud.
Much has been written and said about innovation. It is a slippery argument: suppose it’s the 1970s and you are a global leader of chemical film for photography. Shortly thereafter, someone whispers to you that an electronics manufacturer has built, for the first time, a one megapixel digital camera; you have a good laugh with your managers and start arguing that there’s no way a sensor will ever be built that’s able to keep up with chemical sensitivities and details. Ten years later you are dead, and digital cameras are immensely powerful, and so small they fit into your pocket!
Working for a company who deals with means of payments, you continually ask yourself how habits in payments are changing, and how fast. And more specifically, how much longer the paper check will survive in this landscape (probably longer than anyone would have guessed 10 or 15 years ago).
As CEO of Panini, you might expect me to blog about strategic planning, operational excellence, innovation, change management, or a variety of other business topics. However, I’d like to focus instead on a more fundamental and essential game changer that can dramatically impact everyone on each and every day.
My first time in China was more than 12 years ago (I had not yet joined Panini). At that time, their labor cost was almost negligible - compared to the western world. They also had a lower cost for energy and the raw materials were cheaper compared to western standards. Nobody doubts China production was a good business opportunity despite requiring many efforts to find the right partner and manage complicated logistics - unusual for our Panini team - to achieve good quality products and stable production.
Throughout the product development process, we have been very focused on a concept called “practical innovation.” With product innovation, value must be created for the intended buyers and users of the technology to substantiate relevance and foster adoption. In other words, innovation must be practical.
Shawn Hilliard shares his thoughts about his first days at Panini.
A variation on the immortal Shakespearean doubt can summarize the sentiment of a recent round table in Milan, sponsored by Panini and organized by AziendaBanca magazine, whose title was “The check’s journey from dematerialization to remote deposit capture”.
Cheque truncation is taking shape all over the world. Our customer in Paraguay, Bancard, is reaping many benefits from the implementation of cheque scanning technology for deposits.
How do you increase customer satisfaction and loyalty with new technology? What new technologies can you offer to gain new customers and increase current customer's loyalty? Today's fast paced environment and desire for instant gratification through self-service models has led...
"Fencing is like a game of chess played at the speed of light!" says our trainer, Italian foil champion Marta Cammilletti. While we were all concentrating on practicing unusual gestures by setting our bodies in unnatural positions, we quickly realized...