{"id":7450,"date":"2021-04-20T17:55:31","date_gmt":"2021-04-20T15:55:31","guid":{"rendered":"https:\/\/panini.gbsweb.online\/blog\/how-panini-can-help-you-with-broken-equipment\/"},"modified":"2024-02-19T18:12:20","modified_gmt":"2024-02-19T17:12:20","slug":"how-panini-can-help-you-with-broken-equipment","status":"publish","type":"post","link":"https:\/\/www.panini.com\/com\/blog\/how-panini-can-help-you-with-broken-equipment\/","title":{"rendered":"How Panini Can Help You with Broken Equipment"},"content":{"rendered":"

Do you have a broken check scanner or other business equipment? The\u00a0Advanced Unit Exchange<\/a>\u00a0(AUE) program at Panini can replace critical equipment in just 24 hours to get you back to business faster.<\/p>\n

Panini AUE, part of our total protection services\u00a0program, is the fastest way to get your devices back online quickly. Whether you\u2019re an operations manager at a financial institution, property management office, retail store, or even a restaurant, you know just how devastating it can be when a business-critical device goes offline\u2014you depend on receipt printers, check scanners, teller printers, and even portable scanners every day. If one of these devices stops working, it can bring business to a grinding halt and that costs valuable time.<\/p>\n

What is AUE?<\/h2>\n

There are a lot of different naming conventions out there for this sort of depot repair service, so you might have heard some of these similar phrases before: Advance Exchange, Advance Exchange Services, Advanced Exchange Programs, Advanced Exchange Support, or Advanced Exchange Warranty. For clarity, we\u2019re going to just call it Advanced Unit Exchange.<\/p>\n

The benefit of AUE is that business owners and operations managers don\u2019t have to wait days or even weeks to get new or repaired devices like receipt printers. Instead, all it takes is a single phone call to quickly get a certified, like new replacement device the next business day.<\/p>\n

How does AUE work?<\/h2>\n

The AUE program makes use of repair depots located all over the country to make sure that parts and devices are readily available in your area. To best explain how it works, we\u2019ll use an example.<\/p>\n

Imagine that you\u2019re an operations manager at a bank branch and one of your check scanners has just gone down. Under your AUE agreement, here\u2019s what the process looks like for you:<\/p>\n

    \n
  1. \u00a0 \u00a0You call your AUE fulfillment provider.<\/li>\n
  2. \u00a0 \u00a0A certified replacement, like new check scanner will be shipped and delivered next business day<\/li>\n
  3. \u00a0 \u00a0You receive the replacement.<\/li>\n
  4. \u00a0 \u00a0Using a provided shipping label and the same box you received the replacement scanner in, you box up the broken check scanner and send it to the AUE provider. Shipping costs will already be paid for.<\/li>\n<\/ol>\n

    It\u2019s really that simple. AUE will drastically reduce the downtime of your device by getting you a working device quickly. Because you send the broken device back in the same box, you cut down on packaging waste and shipping costs.<\/p>\n

    What devices are covered?<\/h2>\n

    This can vary widely depending on the AUE program. Most manufacturers will only offer similar programs for their own products, and possibly only select products they sell. If you have a lot of different devices from different companies, using their services can make things complicated.<\/p>\n

    Using a third party that services multiple brands \u2013 like Panini – can offer a cost-effective and simple solution for a variety of devices. While this can vary greatly across programs, the most commonly covered devices under AUE programs are:<\/p>\n