Executive
Briefing
My name is Kyle Brex and I am the Global Services and Training Manager at Panini, based in our U.S. headquarters located in Dayton, OH.
My Experience at Panini:
In 2008 I originally started as a quality tester in the Global Technical Services (GTS) department. Within my time here, I have transitioned into different roles, such as Repair Technician, Customer Support Technician, Depot Repair Supervisor and Hardware Support Manager. I eventually worked my way up through the ranks into my current role as the Global Services and Training Manager.
Why I Choose Panini:
What I have liked most about working here is the atmosphere. The employees at Panini are not only co-workers of mine, they are like family to me. I think it’s very rare in today’s world to find a company as close-knit as Panini.
I have also appreciated having the experience to meet, train and work with our Partners. These interactions have allowed me to build strong, long-lasting relationships over the course of my years here.
One of my favorite experiences was getting to travel to Brazil for partner training. I had never been outside of North America so it was pretty eye-opening. Plus the food was amazing!
I’m excited to continue building relationships within Panini and with our Partners around the world. My goal within GTS is to facilitate, support and execute training to our partners. Our team’s objective is to ensure that our partners are receiving the most effective training tools and solutions and to maintain a focus on customer satisfaction as Panini continues to evolve and innovate.
Fun Facts:
Even though I was born in Colorado, I moved to Ohio when I was young and have lived in the Dayton area for the past 25 years. I am a huge fan of all Cleveland sports teams so I go to a lot of Browns, Indians and Cavs games! I love to golf and spend time in Cleveland in general.
Kyle Brex
Global Services & Training Manager
Product
Updates
Panini's EverneXt 20x2020 Campaign will be launching in Q4! Stay tuned!
Panini will soon deliver an RDC platform the market has been waiting for!
Check scanner designed for API-free RDC applications.
So many benefits to banks, ISVs and RDC users including:
- User-friendly
- Plug & Play installation
- Faster implementation and roll-out
- No need for periodic API updates
- Radical reduction of support calls (most of which are due to user software/driver issues)
This is a GAME-CHANGER for the RDC Industry!
If you are interested in this new product and would like to stay updated on its release please let us know!
Industry
Events
At the end of Q3, Panini participated in this year's Fiserv Signature Conference in Lake Buena Vista, Florida. The Panini booth was attended by Brian Loos & Robert Coyan, featuring driverless scanner applications and solutions supported by Panini's Everest architecture. As first time participants, the Panini team was enthusiastic about the great interactions between our partners and end users.
Panini will be actively participating in many upcoming Q4 Events. Here's where we will be and the Panini staff you can connect with during the event:
Jack Henry Annual Conference
October 6-10, San Diego, CA
Stop by the Panini booth and be sure to talk with Robert Coyan & Krystine Risola.
CL@B Felaban
October 7-9, Hollywood, FL
Rafael Segala will be attending the event in collaboration with Vierge Group.
FIS Image Solutions User Group
October 8-10, Dallas, TX
Tim Love & Jess Back will be participating for Panini.
ABA Annual Convention
October 27-29, Seattle, WA
Say hi to Bart McMannon & Brian Loos at the Panini booth.
Payvolution - Il Salone dei Pagamenti
November 6-8, Milan, Italy
Learn about our new I:RDC software for Italy with Raffaela Pini & Francesco Grasso.
Future Branches
November 18-20, Austin, TX
Be sure to meet with Bart McMannon, Jess Back & Rick Lopresti.
Trustech
November 26-28, Cannes, France
Francesco Grasso & Gabriella Scannadinari will be attending this last show of 2019!
Channel
Updates
Panini campaigns are LIVE!
Super Bowl Reseller Incentive! Get in the Game!
Resellers are eligible for exciting rewards along the journey to the top prizes from October 1 - December 31, 2019!
Contact Krystine Risola for questions regarding this promotion at krystine.risola@panini.com.
Eligible participants in for Super Bowl Squares will be announced in January 2020 - right in time for Super Bowl LIV!
