Executive
Briefing
On February 4th, I joined Panini North America as Sr. Vice President of Global Technical Services (GTS). The primary mission of the GTS organization is to provide world-class customer service that consistently meets or exceeds Panini customer expectations. I learned on day one, that this isn’t just a mission statement, it’s a way of life here at Panini.
I have spent the last 30 years working for a technology company serving the surveying and mapping, construction, agriculture, and buildings industries. 26 of those 30 years were spent in a customer service role working from entry-level support positions all the way to director level roles. The mission wasn’t much different from that of the Panini mission. “Meet or exceed customer expectations”! While we performed extremely well as a services business, we did so mainly within the vertical segment of service and support. At Panini, customer service is at the forefront of all functional areas, across all vertical business units.
From Operations, to Sales and Marketing, Administration, R&D, and of course, Global Services, ensuring the customer is taken care of and happy with the Panini experience is “Job #1”. It’s extremely refreshing to start a new chapter in my career for a company that truly puts the customer first. From our first in class partner network, to the customers using our products daily, I look forward to meeting and/or speaking with all of you. It’s a new beginning and I’m excited for the future with the Panini family!
Shawn Hilliard
SVP Global Technology Services
Product
Updates
API Policy Update
Panini has updated the Policy around the management of our Vision API versions to ensure that our Partners and Customers have a clear understanding of which type of support they should expect for each API version.
Click here to review the full Marketing Bulletin (PartnerPlus credentials required)
Industry
Events
Jaguar
January 23-24, St Pete Beach, FL
IBEX India
January 16-18, Mumbai, India
RDC Round Table by AziendaBanca
February 21, Milan, Italy
Read about it!
Deluxe Exchange
February 4-6, Miami, FL
Payments Summit 2019
March 11-14, Phoenix, AZ
See us at the following upcoming events:
FIS InFocus
April 16-19, Lake Buena Vista, FL
FIS Connect
May 6-9, Lake Buena Vista, FL
Payments Canada Summit
May 14-16, Toronto, ON
EPCOR
May 21-23, Columbus, OH
YASC/YARDI
May 21-23, Washington DC
CIAB Febraban
June 11-13, São Paulo, Brazil
Channel
Updates
Panini "Italian Stravaganza" Promotion
Congratulations to the 1st Half Winners:
- Brenda Spencer won $800 Italian related gift card!
- Rob Stewart won the wine and beer cooler!
- Pat Cahill won the Jura Coffee maker!
- Matt Diehl won the trip to Italy!!!
Co-Branded Downloadable Brochures
As a reminder, you can order co-branded brochures directly from our PartnerPlus website, at no cost in .pdf and full color glossy prints for a small fee.
